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John Miller, Softletter100

John Miller, Softletter100

Rick Chapman

Rick Chapman

Softletter100

Google outage exposes worldwide dependency on tech giant

On Monday 14th December, a Google authentication failure caused interruptions across its systems worldwide, affecting both home and business products that rely on Google’s infrastructure.

The failure was a result of an error in storage allocation to Google’s authentication system leaving business users without access to Gmail, Google Docs, Google Sheets or Google slides. In addition, home users were left unable to use products accessed via the Google Home mobile app, causing issues with products such as thermostats, indoor cameras and smoke alarms.

This comes on the back of the AWS outage in late November (see Blog article). So is big always best? See the full article on the impact and options for small and mid-sized SaaS and Cloud vendors …..

Aside from the temporary inconvenience, Google’s outage highlighted the discrepancy between business reliance on technology versus the developments in reliability, testing and quality of products.

Furthermore, companies will be reviewing their agreements with Google off the back of the outage to reduce the reliance on stacks that are out of the company’s control.

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